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  Customer Care


PenangFON is proud to offer industry leading technical support through a variety of channels.

  • Technical Email Support
  • Technical Telephone Support

For Sales Enquiries, please contact our Authorised Sales and Support for PenangFON Broadband

Tel :  04-2911333, 04-2911455, 016-4168680

Optical Communication Engineering Sdn. Bhd. (151535-H)
in association with Astute Properties Sdn. Bhd (448650-W)


Penang Office
368-4-10, Bellisa Row, Jalan Burmah,
Georgetown,
10350 Penang,
Malaysia.
Tel: 04-2911333

Lot 1-2-11, Mayang Mall Complex,
Jalan Mayang Pasir 1,
Bandar Bayan Baru, 11950 Penang,
Malaysia.
Tel: 04-2911455

Technical Support Commitment

PenangFON recognizes that different users have different needs and that different issues call for different solutions. A technically savvy customer, for example, may prefer to find server settings online whereas a more novice user may prefer a tool that resets/repairs settings automatically. So, to achieve our mission, PenangFON is committed to delivering industry leading technical support through a choice of support channels - web-based Help & Member Services, email, chat, phone, diagnostic/repair tools, etc. Providing a choice of solutions is an important part of our commitment, but PenangFON is also committed to delivering industry leading service and quality through all of our tech support choices. To subscribers that means providing timely, accurate, and professional support at levels unprecedented in the industry.





Copyright 2007 - PenangFON