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  Question and Answer


Questions... about PenangFON, broadband and features
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Is there something you still need to know?

Q: Why am I being provided with the standard RJ45 UTP cable for connection instead of using a Fiber Optic cable?
  
Q: I use a dial-up connection on a 56k modem. Can you describe how much faster PenangFON is compared to what I use now?
  
Q: Do I need to have a phone line in order to have PenangFON?
  
Q: Right now, I'm paying for an extra phone line and my dial-up service: do I need to keep them if I get PenangFON?
  
Q: The ADSL providers say that other Broadband connections are "shared" and will slow down when too many people in my neighborhood come online. Is that true?
  
Q: I'm not an technology expert. What sort of help and support does PenangFON offer?
  
Q: What does your one time RM 40 activation and RM 80 installation covers?
  
Q: How do you wire to my unit for condominium?
  
Q: Is your 2Mbps Download/Upload package combined of both total Download and Upload bandwidth or it is 2Mbps Download and 2Mbps Upload bandwidth?

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Q: Why am I being provided with the standard RJ45 UTP cable for connection instead of using a Fiber Optic cable?

A: The backbone is running on fiber optics and it needs to be converted to UTP when it reaches the subscriber premises via Metro Ethernet Broadband. The line is converted to UTP cable as to ensure that our valued customers do not need to purchase a fiber optic modem and any other expensive hardware equipment. Therefore, it provides easy plug and play to any computer. <top>

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Q: I use a dial-up connection on a 56k modem. Can you describe how much faster PenangFON is compared to what I use now?

A: Many factors can influence the delivery of data, particularly once you are out on the Internet. These factors can include how busy the Internet is at the time you're using it, and how many hits the site you are visiting is getting. PenangFON offers speeds up to 100 times faster than traditional dial-up connections over its high-speed network. <top>

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Q: Do I need to have a phone line in order to have PenangFON?

A: NO! PenangFON service is delivered to your computer through a new UTP network cable that is newly pulled into your home. The methods of delivery is the same as subscribing to a new satellite television channel. This will keep PenangFON affordable, too. <top>

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Q: Right now, I'm paying for an extra phone line and my dial-up service: do I need to keep them if I get PenangFON?

A: Not unless you enjoy the expense. PenangFON costs about the same as having that extra phone line and dial-up service, plus you get all the time-saving benefits! If you'd like to find out more about PenangFON pricing, click here to find the service availability or call and ask our sales representatives. We are more than happy to answer any of your questions. <top>

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Q: The ADSL providers say that other Broadband Connections are "shared" and will slow down when too many people in my neighborhood come online. Is that true?

A: All Internet access, including ADSL, are shared and no one can guarantee or control speed, due to variables inherent to the Internet. What the DSL companies want you to believe is that other Broadband connection will slow down when more users come online and that DSL does not slow down. There are two other things you should know about DSL and speed.

  1. ADSL slows down the further you live from their facilities.
  2. ADSL connection is pooled with all other traffic at the exchange. This shows that DSL is also Shared.

PenangFON backbone capacity is 120Gbps and the Fiber Optic Networks ensure that Penang FON Broadband Service is scalable from 2Mbps to 1Gbps (1,000Mbps) and ready for upgrade. top>

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Q: I'm not an technology expert. What sort of help and support does PenangFON offer?

A: It can be wildly frustrating to have a problem you can't solve. Our reliable customer service provides many help resources available to PenangFON customers:

  • Technical Email Support - where you can get answers in hours, not days!
  • Technical Telephone Support - where you can speak directly to a Technical Support representative. <top>

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Q: What does your one time RM 40 activation and RM 80 installation covers?

A: The activation charge of RM 40 is based on first time activation which consisting of connecting the physical wire to the port and activation of your account. Subsequence re-Activation charge is RM 60.

The RM 80 Installation charge is based on first time configuration support of one computer and free wiring from the nearest Port to the point of entry in your house. Beyond inside the house, customer has to engage the appointed contractor to do the additional wiring.

The additional wiring within the house is an arrangement between customer and Contactor which has no relation with the PenangFON charges and services. Our standard installation includes 4 meters of cable from the entry point into your home and we will install a patch panel. A further 1 meter of loose patch cord will be provided for connecting the PC to the patch panel.

Should you require additional wiring, the standard recommended wiring charge (without piping) by contractor is RM 5 per meter which is payable to the third party contactor. It is also recommended that the wiring does not exceed 100 meters from our nearest port to the device or PC. <top>

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Q: How do you wire to my unit for condominium?

A: We will provide free wiring from the riser to your unit until the point of entry.
Beyond point of entry inside your house, you have to engage the appointed contractor to do the additional wiring. Any wiring within the house is strictly an arrangement between the wiring contractor and yourself. Our standard installation includes 4 meters of cable from the entry point into your home and we will install a patch panel. A further 1 meter of loose patch cord will be provided for connecting the PC to the patch panel.

Should you require additional wiring, the standard recommended wiring (without piping) charge is RM 5 per meter which is payable to the third party contactor. It is also recommended that the wiring does not exceed 100 meters from our nearest port to the device or PC. <top>

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Q: Is your 2Mbps Download/Upload package combined of both total Download and Upload bandwidth or it is 2Mbps Download and 2Mbps Upload bandwidth?

A: The 2Mbps Download/Upload package means best effort speed up to 2Mbps Download and 2Mbps Upload bandwidth.top>

 

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